Shipping - Delivery Methods

All orders over 49€ shipping in Greece, standard shipping costs are free.

All orders under 49€, standard shipping costs, in Greece, are 3,5€.

Standard shipping cost to Cyprus is 6€.

RETURNS

Return products

The customer has the right to return the product received within 14 working days and request its replacement with another product. Specifically, the date of shipment of the returned product is considered the one indicated by the cooperating courier company (ELTA courier) on the receipt, to confirm the deadline.

For returns within Greece you will be charged the amount of € 2.90.

For returns from abroad the return costs are charged to the customer.

In any case the returned products must be in the condition received by the customer :

Their packaging should not be damaged.
 

To be in excellent condition with their original packaging, the box or the wrapping paper.
 

Be accompanied by the retail receipt or the invoice received with the product.
 

If all the above conditions are correct, you can send us the product back for return, after first contacting our Customer Service department at +30 22940 92369 or e-mail us at info@elaiaspa.gr

In case one of the above criteria is not correct, we reserve the right not to accept the return you asked for.

The shipping cost of the new product you chose to change is charged to you and is € 3.00.

In case of change of order which was made upon receipt from the store, or change is made by phone through our Customer Service and is sent through the partner Courier with a charge of € 3.00 which corresponds to the shipping costs of the product from us to you.